Customized orders
Returns and defect review
Because items are customized, change-of-mind returns are generally not available. This does not remove the customer’s right to report a verified production defect or an order that does not match the approved specification.
Report a concern
Contact Finest Print as soon as possible and keep the affected items, packaging, delivery receipt, and clear photos. Include the order number, affected quantity, and a description of the issue.
Review process
The team compares the concern with the approved quotation, artwork, specification, production records, and delivered items. The customer may be asked to return a sample or make the items available for inspection.
Resolution
When a production defect or specification mismatch is confirmed, the appropriate remedy is agreed based on the affected quantity and the nature of the issue. The remedy is not automatic before review is completed.