Ordering information
Order terms
These website terms provide a simple overview. The approved written quotation, artwork proof, invoice, and order confirmation contain the final details for each project.
Quotation and confirmation
Prices, inclusions, quantities, materials, branding methods, taxes, delivery, and timing are confirmed in writing. A quotation is not a production order until the required approval and payment condition have been completed.
Artwork and specifications
Customers are responsible for checking names, spelling, sizes, quantities, colors, placement, and other details shown in the final proof. Bulk production starts only after the required approval.
Customized orders
Customized goods are produced for a specific customer requirement. Changes or cancellation may no longer be possible after materials are committed or production has started. Any defect concern is reviewed under the quality and returns process.
Payment and release
The payment schedule and release condition depend on the approved quotation and customer account arrangement. Corporate or government terms require the agreed supporting documents and approval.